FAQ
1. What products does vape4m.de offer?
We offer a wide range of e-cigarettes, disposable vapes, e-liquids and accessories. Our products are aimed at people who are interested in vaping and smoking.
2. How long does delivery take?
Delivery usually takes 3-5 working days within Germany. You will usually receive a tracking number after shipment, which you can use to monitor the status of your package.
3. Which payment methods are accepted?
We accept payments via credit card, PayPal and bank transfer. All payments are safe and secure.
4. How can I track my order?
After your order has been shipped, you will receive a confirmation email with a tracking number. You can also track your shipping status in your customer account on our website.
5. Can I change or cancel my order later?
If you wish to change or cancel your order, please contact our customer service immediately. Changes or cancellations can only be made before shipping.
6. How can I return or exchange an item?
To return or exchange an item, please complete our returns form found on our website. Unfortunately, the return or exchange of disposable vapes and opened e-liquids is not possible. For further details please see our returns policy.
7. Does vape4m.de offer discounts or special promotions?
Yes, we regularly offer discounts and special promotions. Sign up for our newsletter to stay informed about current offers and special promotions.
8. Where can I find information about using my e-cigarette?
Most of our products contain instructions for use on the packaging. For more instructions and tips, visit our blog or contact our customer service.
9. How can I contact customer service?
Our customer service can be reached by email at [your email address] or by phone at [your phone number]. We are happy to help you with any questions or problems.
10. Is my purchase on vape4m.de safe?
Yes, your safety is important to us. We use modern encryption technologies to protect your personal and payment information. All transactions are secure and confidential.