Refund policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or Has.

In order to exercise your right of withdrawal, you must contact us (add your name, address and, where available, your telephone number, fax number and e-mail address). by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

You can also electronically fill out and submit the model cancellation form or any other clear declaration on our website [insert Internet address]. If you make use of this option, we will inform you immediately (e.g. B. by e-mail) to send a confirmation of receipt of such a revocation.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods immediately and in any case no later than fourteen days from the date on which you inform us of the revocation of this contract to us or to [the name and address of the person authorized by you to receive the goods]. The deadline is met if you send back the goods before the period of fourteen days has expired. We bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.




withdrawal form

(If you wish to revoke the contract, please fill out this form and send it back to us.)

-To [insert the entrepreneur's name, address and, where applicable, the fax number and e-mail address of the entrepreneur]:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if notification is made on paper)

- Date
_______________________

(*) Delete where not applicable.